Had an Account Before? Check Referral Bonus Eligibility
Had an account before? You may still qualify as a new customer, but closing an old account does not reset eligibility, and an open application can block a referral.
Check Your Account History First
You may meet the new-customer test. The correct signup route and other requirements still apply.
Closing it may not reset eligibility. Check the provider's historical cutoff.
An existing relationship or unfinished application may block a first-time referral.
These are screening outcomes, not eligibility approvals. The exact offer, account type and application history control the result.
What Each Provider Calls a New Customer
Tangerine
Lifetime Account HistoryIts Refer a Friend terms require that you never held an ING DIRECT or Tangerine account. Closing one does not make you new again. Tangerine offer details .
Simplii Financial
Since November 1, 2017The standard referral test excludes people with a Simplii banking relationship on or after November 1, 2017. Earlier history is not barred by that cutoff alone; other conditions still apply. Simplii offer details .
EQ Bank
Personal Account HistoryA person who previously held an EQ Bank Personal Account is not a new client for this referral. The exclusion names that account type; don't assume other products are automatically covered or exempt. EQ Bank offer details .
Questrade Refer a Friend
Current Account or ApplicationIts FAQ says the new client must have no existing Questrade account or application. It does not clearly settle every previously closed-account case; ask Questrade before opening another application. Questrade referral details .
Questrade Affiliate New Client
Five-Year LookbackUnder these separate affiliate terms, you must have no Questrade or Questwealth Management account currently or in the past five years. That rule is not the same as Refer a Friend.
Wealthsimple
First-Time ReferralIts standard referral guidance describes a brand-new account. If you previously registered or funded an account, don't assume opening another one qualifies; individual promotion terms can differ. Wealthsimple referral details .
The distinctions above concern referral eligibility, not every public welcome offer or transfer promotion. A provider may define “new customer” differently for another campaign.
Three Situations That Trip People Up
- “I closed my account years ago.” Tangerine and EQ Bank explicitly look at prior account ownership. Simplii uses a dated relationship cutoff. Do not treat account closure as a universal reset.
- “I only had a different product.” The exact account definition matters. EQ Bank names its Personal Account; Questrade's affiliate terms cover accounts at both Questrade and Questwealth Management.
- “I started an application but never funded.” Questrade's standard Refer a Friend FAQ explicitly excludes an existing application. Other programs may also have signup-stage restrictions.
Before You Apply: Three Checks
- Confirm the exact promotion: personal referral, affiliate signup or public welcome offer.
- Check your account history: provider, product, closure date and any unfinished application.
- If the terms leave doubt, ask the provider before applying and keep the response. Then follow the correct code or link route.
Already opened an account without a code? That is a different problem: check referral recovery after signup.
New-Customer Referral FAQ
Can I qualify for a referral if I closed my old account?
Possibly, but not simply because it was closed. Tangerine excludes previous ING DIRECT or Tangerine account holders, while Simplii has a November 1, 2017 history cutoff. Apply the exact provider and offer terms in What Each Provider Calls a New Customer.
Does an old account with a different product disqualify me?
Not always. The named products and institutions matter. EQ Bank specifically refers to a previously held Personal Account; Questrade's affiliate rules cover Questrade and Questwealth Management accounts. Confirm unclear histories with the provider, and see Three Situations That Trip People Up.
Can I use a Questrade referral code if I already started an application?
Questrade's standard Refer a Friend FAQ says a new client must not have an existing application or account. Its separate affiliate offer uses different criteria; do not mix the two. See What Each Provider Calls a New Customer for both Questrade routes.
Does being eligible for a public welcome offer mean I qualify for a referral?
No. Referral programs and public signup promotions can have different new-customer definitions, qualifying actions and stacking restrictions. Check both independently in What Each Provider Calls a New Customer.
Sources & Verification 6 First-Party Sources Checked
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Tangerine — Refer a Friend Offer Terms, New-Client DefinitionView Source : Tangerine — Refer a Friend Offer Terms, New-Client Definition (opens in a new tab)
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Simplii — Refer a Friend Program, November 1, 2017 CutoffView Source : Simplii — Refer a Friend Program, November 1, 2017 Cutoff (opens in a new tab)
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EQ Bank — Referral Program Terms, Previous Personal AccountView Source : EQ Bank — Referral Program Terms, Previous Personal Account (opens in a new tab)
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Questrade — Refer a Friend FAQ, Existing Application/AccountView Source : Questrade — Refer a Friend FAQ, Existing Application/Account (opens in a new tab)
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Questrade — Affiliate New Client Terms, Five-Year LookbackView Source : Questrade — Affiliate New Client Terms, Five-Year Lookback (opens in a new tab)
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Wealthsimple — Confirm Your Referral, Brand-New Account RequirementsView Source : Wealthsimple — Confirm Your Referral, Brand-New Account Requirements (opens in a new tab)
How We Compared
- We compared current first-party referral terms, not generic descriptions of new-customer promotions.
- A stated exclusion is treated as a clear restriction. Silence or ambiguous historical eligibility is not presented as approval.
- The Questrade personal referral and affiliate offer are different routes. Other campaign rules can differ even at the same provider.